Crisis Management involves mitigating the consequences of destabilising or disruptive events that impact a business’s functioning, and to assist in recovery after the event. These events may include natural disasters, terrorist threats, IT security incidents or an industrial fire disrupting the product chain.
Recently, Steve Iloski, Managing Director of Stratium Global was interviewed by our Global Intelligence and Threat Analyst to articulate the importance of crisis management and their plans.
Steve has worked in the Australian security industry for more than 15 years, gaining a valuable, in-depth knowledge of operational experience with the ability to build highly-trained and effective security teams. Steve has a vast wealth of security knowledge and a strong commitment to client relationships, front-end operations and contract management. He has a passion for identifying and introducing new technologies to improve service capabilities for the benefits of clients, their employees and guests.
He also has extensive experience in the development and implementation of detailed compliance frameworks for complex public assets. Steve has managed large security teams overseeing the implementation of best practice processes and procedures across national contracts.
Below his comments follow:
Interviewer: In your experience, why are functional crisis management plans so important today?
Steve Iloski: I could speak for hours on the importance of these plans but some of my key thoughts are first, the respond and recover elements of emergency management are crucial for business continuity. Second, crisis management plans that delineate the roles and responsibilities of stakeholders at a Board and C-Suite level, as well as for staff, is critical for a commensurate and agile response to any crisis. Third, as a by-product of globalisation and a geopolitical environment where worldwide events can have dynamic consequences for domestic business in real-time, a functional and flexible crisis management plan can help organisation’s navigate these challenges with more structure and security.
Interviewer: What is your key advice when testing a crisis management plan?
Steve Iloski: I think crisis management should be nurtured within an organisation’s culture first and foremost. When testing your organisation’s plan it is really important to have the right stakeholders, both internal and external, around the table. Table-top exercises are really central to test the effectiveness of the plan – its policies and procedures – which should look across all pillars of security. Effective communication channels is absolutely critical. I think that for a test to be successful a solid debrief must occur with learning points which can be interpreted and adapted into the plan.
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